Normandy Luxury Chauffeur is a private chauffeur luxury company based near Caen, close to the economic centres and cultural spots of Normandy.
We offer a chauffeur-driven luxury car service for all your trips, should they be private or business related, either in the form of “at disposal” services or as tourist tours.
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On request, we can equip the vehicle with a booster seat or a baby seat.
You can also bring your playlist to listen along your journey.
The vehicle put at your disposal will be equipped with:
We care about your well-being and peace of mind so everything will be done to meet your demands. So please let us know your wishes, your needs. If you ask for and with an addition to the price, a half or a full bottle of champagne can be served to you in champagne glasses.
The company is affiliated to the private transports of people union ( FFEVTC ).
The VTC company is registered to the VTC register and abides by a strict regulation.
Normandy Luxury Chauffeur is specialized in the private road transport of people and wares transport. Its activities are not amenable to VAT “ inapplicable TVA, article 293 of CGI”.
Any booking made with Normandy Luxury Chauffeur implies unreserved acceptance of these terms and conditions.
ARTICLE 2 - BOOKING
All services must be the subject of a reservation confirmed in writing.
Reservations can be made on our website www.normandy-luxury-vhauffeur.com, by phone or sms 06 45 52 36 30 or directly by mail to firstname.lastname@example.org.
The confirmation of our availability will be communicated by sms or email and a pre-booking voucher will then be sent to the email address that you have previously indicated.
The voucher must be returned to us by e-mail or by post, it must be marked "good for agreement", be dated and signed by the customer.
Any reservation of services must be made by the client or by a duly authorized representative.
All reservations must mention the following: name and contact details of the customer (address, email address, telephone number), address of the place of pick-up and arrival for the transfers, the desired duration for the availability, date and time of the start of the service, number of passengers and number of pieces of luggage.
ARTICLE 3 - PRESTATIONS
The service is only valid once.
The service starts at the parking place of the vehicle, on the day and time specified in the contract previously established between the parties.
It ends at the day and time of return to its predefined destination at the time of booking.
In the case of a customer delay, the driver will wait 15 minutes at the place of care. After this period, Normandy Luxury Chauffeur will consider the service canceled. This will be billed to the customer and will not give rise to any refund.
If it turns out that the customer is not present on the meeting place, the benefit would be permanently lost, due by it and give no right to refund.
The respect and the good use of the material is de rigueur. Any damage to the equipment and any damage to the interior of the vehicle will be the responsibility of the customer and will be charged.
It is strictly forbidden to smoke inside the vehicle.
The seatbelt is mandatory at the front and rear of the vehicle.
Animals are not allowed in vehicles except in a cage or bag provided for this purpose.
Normandy Luxury Chauffeur is in no way responsible for forgotten objects in vehicles or elsewhere during the service.
Under no circumstances will the customer be able to require the driver to exceed the authorized speed limit or to commit any infringement of the rules of the road.
More generally, the driver reserves the right to refuse any instructions and / or requests from the customer that he considers to be likely to compromise the safety of the occupants of the vehicle and other road users.
The driver is a true professional, his responsibility being engaged, he is instructed to respect and enforce the laws in force.
Normandy Luxury Chauffeur reserves the right to stop any service on the spot, in case the customer comes to have a behavior that endangers the safety of the driver, the rented vehicle or other road users. The service will then be invoiced in its entirety to the customer.
Customers who are too alcoholic or insulting to the driver will not be able to take a seat in the vehicles. The service will then be invoiced in its entirety to the customer.
The volume of luggage transported is proportional to the capacity of the vehicle. They remain throughout the delivery under the responsibility of the persons transported.
Any modification of the journey by the customer or by his client, may generate surcharges that will be billed.
The service provided by the company Normandy Luxury Chauffeur as regulated by Articles L.231-1 to L.231-4 and R.231-1 to R.231-9 of the Code du Tourisme, consists in making available for the benefit of the customer of a vehicle, indissociably accompanied by the services of a driver.
The following are included in the service:
Are not included in the benefit:
ARTICLE 4 - PRICES
Our prices are inclusive of VAT, and are expressed in Euros (€).
« VAT not applicable, article 293B of the CGI »The transfer rate applies to direct, non-stop, non-stop travel from the point of pick-up to the point of arrival previously established in the contract.
Prices are for the entire service provided according to the estimate regardless of the number of people transported.
Any time started is due.
Any additional kilometer in the fixed price contract will be charged as follows.
BMW 5 Series Tariff: 1.5 € / km.
Any additional hours to the fixed price established by the contract will be charged according to the rented vehicle.
BMW 5 Series Tariff: 50 € / Hour.
For scheduled trips over several days, the following flat rates will be billed to the customer:
Our rates include:
Our rates do not include:
A 10% surcharge is applied on the night from 8pm to 6am.
ARTICLE 5 - PAIEMENT
Payment of the invoice will be made at the end of the service (mission).
We accept the regulations:
For our "Big Account" customers and our partners, services are payable in cash upon receipt of invoice within 30 days unless otherwise agreed in the contract.
No discount is granted for a payment on a date prior to the benefit.
In all cases, the customer signing the reservation is solely responsible for the payment of the service in the event of the user's failure.
Any additional service, any exceeding of mileage or duration, will be invoiced according to the prices indicated above.
ARTICLE 6 - CANCELLATION
Any cancellation of reservation less than 24 hours before the start of the service will be considered as due and billed to the customer.
Detail of the costs of cancellation of the transport (except case of force majeure):
Beyond a waiting period of 15 minutes at the pick-up point, the service will be considered as due and billed to the customer.
In case of absence of the customer, the service will be considered as due and invoiced.
ARTICLE 7 - LIMITS OF RESPONSABILITY
Normandy Luxury Chauffeur can in no way be held responsible for delays on rail and air traffic.
Normandy Luxury Chauffeur can in no way be held responsible for delays due to road traffic beyond his control: blocked road, bridge prohibited to traffic, traffic jams, flooded road, event, weather conditions, interventions by police forces, firefighters or Customs, etc. ... (non-exhaustive list).
Normandy Luxury Chauffeur can in no way be held responsible for delays resulting from an initial delay of the customer, or the need to make a trip, at the request of the customer, in a period obviously too short.
In case of immobilization of the vehicle due to a mechanical failure, an accident or damage (theft, degradation), Normandy Luxury Chauffeur will endeavor to ensure the continuity of the journey, either with one of these vehicles or with a vehicle chartered to another company and undertakes to warn the client.
ARTICLE 8 - INSURANCE
The responsibility of Normandy Luxury Chauffeur is limited to the clauses of its insurance contract.
Our vehicles are insured for the transport of persons and our travelers for all bodily injury with our insurer. This insurance also covers professional civil liability, in accordance with the French regulations in force, pursuant to Article L. 3120-4 of the Transport Code.
The client will be able to take out additional insurance covering the costs of cancellation, repatriation costs or luggage transported.
ARTICLE 9 - PERSONNAL DATA
Normandy Luxury Chauffeur is committed to respecting the privacy of its customers.
Normandy Luxury Chauffeur undertakes to respect the confidentiality of personal data collected on its website in accordance with the French Data Protection Act No. 78-17 of 6 January 1978. As such, Normandy Luxury Chauffeur undertakes not to disclose to third parties the information communicated by the customer on his website and to use it only for the processing of his reservation.
The customer can exercise a right of access to his file and a right to rectify or delete information concerning him by sending his request to Normandy Luxury Chauffeur.
ARTICLE 10 - DISPUTES
Any complaint must be notified in writing and by registered letter to the attention of Normandy Luxury Chauffeur, within a maximum period of 8 days. After this period, no claim will be successful.
Subject to legal provisions, any dispute is, by express agreement, the exclusive jurisdiction of the Commercial Court of Caen (Calvados).
The Normandy Luxury Chauffeur VTC service will guarantee your transport in Caen and its surroundings', night and day.
When you hire a private driver to go shopping or to drive you back home from holidays, you make sure you get a high-standard service. Indeed, our private driver will not just drive you, he will also take care of your bags and luggage if you wish to. Think of it for a shopping day, a party with friends, a hen or a bachelor party!
During your travel, you will enjoy a luxury service. The Normandy Luxury Chauffeur's mission is not only to guarantee your transport, the private driver will escort you to your doorstep, building, hotel, etc...
When you call our private driver service, you make sure to get the services of an experienced and skilful driver, always smiling, helpful and reactive.
From or to your home, work place, hotel or any other place, we will drive you wherever you want.
Our driver will wait for you at the airport, railway station, port, etc...
On your arrival, he will be in charge of your luggage and will drive you to the agreed place in the greatest comfort aboard a luxury car. Our chauffeur, always kind and helpful, will be able to help you according to your needs.
Politeness and high-standard service are our motto.
Your journey will be private, so you will not be bothered.
Normandy Luxury Chauffeur offers you the opportunity of a luxury service to discover our beautiful region of Normandy. Our driver is native of this lovely region and will share with you his passion and knowledge of this one.
In accordance with your needs, we will set up a made-to-measure tour. We offer you the opportunity of day service to discover the beauties of Normandy.
We can drive you to the Mont Saint Michel, Saint Malo, Honfleur or Etretat, but also many other outstanding sites, without forgetting local resorts such as Cabourg and Deauville and their luxury hotels. Many other historic and cultural sites ought to be visited in Normandy, like castles and manor houses.
For these reasons, Normandy Luxury Chauffeur offers to you several half-day tours:
We offer you day tours that will allow you to visit Mont Saint Michel, for example. Multiple possibilities of return will be offered to you.
The tours are easily changeable and can evolve in accordance with your present wishes or needs.